Delivery:
Is there a minimum amount that you need to order for delivery?
No, you are welcome to order any amount that you require. There is no minimum amount.
What delivery options are available?
All orders are couriered directly to your door. All delivery and tracking details will be supplied to you via email. Courier service will deliver to your chosen address on weekdays between 8am and 5pm (excluding public holidays).
No store pick ups available at this point.
Do you deliver nationwide?
Yes, we do. We are based in Johannesburg but we offer delivery nationwide.
How long does delivery take?
Delivery times may vary depending on your order and your location. We aim to deliver within seven working days.
How much does delivery cost?
Shipping/ delivery cost is dependent on the size of the order and the location. This is calculated during checkout and charged according to area.
What if I am not around at the time of delivery?
The courier company will contact you or leave a calling card with information on how to contact them. You may be required to collect your order from the courier depot. If you have missed your delivery and incur re-delivery fees, The Spice Galaxy will not be held liable for those costs.
How do I track my order?
Once your order is placed and is ready for delivery, an email will be sent to you with the tracking details.
Payment:
What payment options are available?
We accept Debit & Credit Card payments, Instant EFT, SnapScan, Zapper, Bank QR Code Apps and Scan to Pay. These payments are done through Payfast to ensure safety and security of your information.
Can I pay on delivery?
No, unfortunately you cannot. All payments must be completed online.
Cancellation:
Can I cancel my order?
Order cancellations or modifications can be made within 24 hours of placing your order. Please contact our customer support team on orders@thespicegalaxy.co.za for assistance.
Once an order is processed and shipped, it cannot be canceled or modified.
Returns:
What is The Spice Galaxy’s return policy?
Please refer to our returns policy.
If I have changed my mind, can I return my order?
If you are unhappy with your order, you may return it within 5 days of purchase. The items must be unused and in a sealable condition. You are required to provide the original invoice, as we are unable to process returns without the original invoice. Please read our full returns policy.
How to return the products?
Please email us on orders@thespicegalaxy.co.za, and we will send you a delivery address. Once we receive the items, we will begin processing your refund, in condition that it falls in line with our return policy. Please be mindful of your purchase choices as we are not liable for the cost of return shipping.
What if there is an item missing or broken in my order?
We advise you to please contact us within 24 hours of receiving your order on orders@thespicegalaxy.co.za or call us on +27 67 886 7390 and have your order number with you. Please remember to read our returns policy and we will do our best to assist you.
Refunds:
If you qualify for a refund, the money will be deposited into the credit/ debit card which was used to pay. If an EFT was made, we will request your banking details. Refunds will be completed within 30 days of notification of refund.
Products:
How should I store my spices?
It is best to store spices in a cool and dry place, away from direct sunlight and heat. This will help to preserve their flavour and potency. It is also a good idea to keep them in airtight containers or packaging to prevent moisture and pests from getting in.
How long do spices last?
The shelf life of spices varies depending on the type of spices and how it is stored. In general, whole spices will last longer than ground spices, as the grinding process exposes more surface area to the air and can cause the spice to lose its flavour more quickly. As a general rule, ground spices will last for about 6-12 months, while whole spices can last for 1-3 years.
Can I use ground spices in place of whole spices and vice versa?
In some cases, you can use ground spices in place of whole spices and vice versa, but the flavour may be slightly different. Whole spices tend to have a more potent and aromatic flavour, as they are less exposed to the air and have not been ground. If you are using ground spices in place of whole spices, you may need to use more of them to achieve the desired flavour.
Other:
Can I place an order with larger quantities?
Yes, you may. If you wish to place a larger order of a particular product/s, you may send an email to orders@thepicegalaxy.co.za with your order and quantities, and we will accommodate you accordingly.
What happens if products are out of stock?
In the event that we are out of stock, please send an email to orders@thepicegalaxy.co.za with the products you would like, and we will let you know as soon as the new stock has arrived and is available.
If you have any questions that are not included in our FAQ section, please get in touch with us and let us know how we can assist you.