Thank you for shopping at The Spice Galaxy. We value your satisfaction and want to ensure you have a positive experience with our products. In the event that you need to return an item, please review our return policy below.
1. Eligibility for Returns
1.1. To be eligible for a return, the following conditions must be met:
– The request for return is made within 5 days from the date of delivery.
– The item(s) being returned must be unused, unopened, and in its original packaging.
2. Return Process
2.1. To initiate a return, please follow these steps:
– Contact our customer support team on orders@thespicegalaxy.co.za and provide your order number, reason for return, and any relevant details.
– Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
– If a return authorization is issued, you will be provided with instructions on how to return the item(s).
3. Return Shipping
3.1. Unless the return is due to our error, the customer is responsible for the return shipping costs.
– We recommend using a trackable shipping method to ensure the safe return of the item(s).
– In case of an error on our part, we will provide a prepaid shipping label or arrange for the return pickup.
4. Refund or Exchange
4.1. Once the returned item(s) are received and inspected, we will notify you of the status of your return.
– If the return is approved, we will process the refund within 30 business days.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping charges are non-refundable, unless the return is due to our error.
4.2. If you prefer an exchange instead of a refund, please let us know when you initiate the return.
– We will do our best to accommodate your exchange request, subject to availability.
– Any price difference between the original item and the exchanged item may be charged or refunded accordingly.
5. Damaged or Defective Items
5.1. If you receive an item that is damaged or defective, please contact our customer support team within 24 hours of receiving the shipment.
– Provide us with clear photos or videos showing the damage or defect.
– We will assess the issue and provide you with a suitable resolution, which may include a replacement or refund.